Frequently Asked Questions

1. Are your labels self-sticking?
2. How many characters fit on a label?
3. How fast can I expect to receive my order?
4. Will you send me an e-mail when my order ships?
5. Do I have to put an “address” on my labels?
6. Do you ship overseas?
7. Is there an extra charge for military addresses?
8. What is the shipping and handling charge for the University labels?
9. I want labels for The University of ...
10. Do you have Family Labels?

1. Are your labels self-sticking? Yes all of our labels are peel & stick.

2. How many characters fit on a label? We don’t specify a maximum because we use a unique process that dynamically condenses the text to fit on the label. We have processed over 150,000 orders without a problem. However, we ask for your phone/e-mail address as part of the order so we can contact you if we have a problem. Keep in mind that the more characters you place on a line, the smaller the text will appear. The largest we've seen was 48 characters!

3. How fast can I expect to receive my order? We collect our on-line orders once a day, in the morning. We print and mail sheet labels via First class mail the next business day. After that, it is up to the US postal service. We tell people to allow a week to ten days for postal delivery. However, roll labels take 1-2 days to process and then mail delivery after that.

4. Will you send me an e-mail when my order ships? Yes – if you provided a valid e-mail address, we send you a confirmation e-mail when our order is loaded into our production system. This way you know that we received your order. We also send you a e-mail when we complete your order and it is in the mail.

5. Do I have to put an “address” on my labels? No. We will put whatever text you specify on the labels. (No profanity!) Please make sure we have a valid ship-to address!

6. Do you ship overseas? Yes. We charge an additional amount that equals the additional postage we must pay for that country. This additional amount is not shown on the order entry screen since it is weight dependent. Of course you need to allow extra time, as each country’s mail service varies greatly in delivery speed.

7. Is there an extra charge for military addresses? No. The US postal system treats AFO/APO addresses the same as any other domestic delivery.

8. What is the shipping and handling charge for the University labels? The shipping and handling charge is included in the price of the labels.

9. I want labels for The University of ... You can submit a request for a new school via the feedback page, however it takes a long time for us to get through the licensing approval process. So if you want a University we don't currently support, we recommend you visit our price comparison pages. We list other vendors who also offer University address labels.

10. Do you have Family Labels No, but we recommend Family Labels as an excellent resource. They provide a wide variety of customization options for Family address labels that you are sure to love.